RainSoft of NE Iowa Water Treatment & Plumbing COVID-19 Protocol & Response 3-24-2020

Dear RainSoft of NE Iowa Water Treatment & Plumbing Customers, 

RainSoft of NE Iowa Water Treatment & Plumbing has been serving our community for over 39 years and we are prepared to continue serving your needs, while doing our best to protect the community at large.  Customer centeredness and safety is the top priority at RainSoft of NE Iowa Water Treatment & Plumbing every single day.   RainSoft of NE Iowa Water Treatment & Plumbing provides a vital role in maintaining the health and safety of our community, therefore, we will remain open during this time. If your water treatment equipment is broken, we will be there to fix it.  If your plumbing has a leak, we will be there to repair it. 

The Department of Homeland Security recognizes our role in safeguarding America’s drinking and processing water to households, businesses, industrial operations, hospitals, bottled water providers, pharmaceutical and other critical manufacturing.  DHS’s guidance has urged us to commit to the maintenance and continuation of our nation’s infrastructure supporting water, the life sustaining resource.   Our water industry business should remain open and operations and our water industry workers should commit to this critical work as they are able – following all CDC guidance on safe practices, social distancing and awareness.    RainSoft of NE Iowa Water Treatment & Plumbing is defined as an “essential business” by The Department of Homeland Security and we will continue to serve our customers and communities in the safest, most morally conscientious way.

In this climate, we know having a technician in your home may be a concern, but we want you to know that the health and safety of our customers and team members is our highest priority. We want to thank you for trusting us with your Water Quality and indoor Air Quality needs.  If you need service, please call our main line at 1-319-233-2038 for service.   We also have a line for emergencies only, which is 1-319-231-1362.  We have local staff handling the phones from 8:00 am to 4:30 pm and we have an after-hours emergency phone service so that you are always speaking with a person to meet your needs. You can also reach us via email at customerservice@rainsoftneiowa.com.

Here is an update on what we are doing during this crisis:

When You Schedule an Appointment with Us & Before We Arrive:

We are monitoring all team members for any relevant symptoms and are acting accordingly.  Any team members that have a fever, show signs of illness, or have been known to be exposed and not protected will be asked to stay at home. 

When We Arrive:

Our technicians are supplied with hand sanitizer, disinfectant wipes, masks, gloves, and as always, shoe covers. These items are in high demand right now and can be difficult to obtain in bulk, but we are doing our best to keep these items in stock.  Other Measures we are implementing for our technicians are limiting time in groups, as we have cancelled all staff meetings until further notice. Technicians already work in isolation for most of the day and are rarely exposed to large groups. We will be limiting face to face interaction between our office team members and field technicians.  We greatly appreciate your patience with our team during this time, as it allows us to provide the best service possible to those in need of our services. We need your support in order to provide the services needed while keeping safety at the forefront. 

While in Your Home:

We are still scheduling and running service and maintenance calls during this time. We have asked our technicians not to shake hands and to keep a safe distance from our customers. We don’t mean to be unfriendly, but we feel it is in everyone’s best interest to take reasonable precautions during this health emergency. In a lot of cases we can troubleshoot equipment from your basements or kitchens with minimal face to face contact.  If you are already on the schedule for maintenance, we plan to provide service, however you are welcome to reschedule.  As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so with your permission. System maintenance is still very important and does not need to be put off for too long or ignored all together. Obtaining signatures for work is our normal process is for repair work to be approved, if you do not feel comfortable with this, we can forego getting your signature at this time.  Also, if you want to avoid hand to hand transactions while paying, you can read off your debit or credit card information to the technician at this time.   If you do not wish to provide this information to a technician, you may call our office to submit your payment.  

Indoor Air Quality Basics:

COVID-19 is spread through airborne particles as well as other means.  As experts in indoor air quality, we recommend a few things:

  • Change your air filter regularly 
  • Invest in a Whole-House Ultra-Violet Light system to kill viruses and bacteria in your home. Ask our technician about our Airmaster Ultra Air Purification System.  This system kills viruses, molds and bacteria in the air.
  • Change your Airmaster UV bulb if it is over 2 years old.
  • Make sure the humidity in your home is between 35% – 50%.

Updates from RainSoft of NE Iowa Water Treatment & Plumbing:

At this time we will send out communication via email and social media. We greatly appreciate our customers and team members here at RainSoft of NE Iowa Water Treatment & Plumbing.  We understand the value of doing our part to reduce the spread of this virus so that our healthcare system is not overwhelmed and those in need can receive the best care possible. We are confident that we will be able to handle this predicament as quickly as possible and return to normalcy soon.  I know having a technician in your home during this trying time can be a concern. But please rest assured that we are taking measure we can in order to keep you and our team safe. 

Thank you for putting your trust in us, and please stay safe.


The RainSoft of NE Iowa Water Treatment & Plumbing team